BCG (Finland, Denmark, Sweden, Norway)
TYCO (Europe)
Viatgeseurovacance (Spain)
IQOTC (USA,Ireland)
Peugeot (Croatia)
Peugeot (Slovakia)
Active International (UK)
Viajes Infinity (Spain)
Albatross tours (UK)
R Promotion (Slovakia)
IBM (Europe)
Imperial Tobacco (UK)
Allianz (Germany)
SABRE–Airline Solutions (U.S.A.)
Lufthansa (Germany)
Euronet Adminisztracios (Hungary)
Deacons Lawyers (Australia)
Canon CEE GmbH (Austria)
Elämystaikurit Oy
ATP Foundation (Armenia)
Diners Club Adriatic d.d. (Croatia)
Mad Travel (U.S.A)
ENIC srl (Italy)
ChevronTexaco (Kasahstan)
Addenda osiguranje d.d. (Croatia)
Carpe Diem Travel (Romania)
Adriatic Holidays (U.K.)
SAP (Croatia)
Allied Creation (U.S.A.)
Atlantic Grupa (Croatia)
Tifon (Croatia)

Re: Computacenter - Dubrovnik
Friday 19th - Sunday 21st of September 2008

This letter is well overdue and I apologise but you know how it can be when in the midst of the "season"!

As I am sure you are aware, the Computacenter High Performers Award was a resounding success. We have received great comments from the Computacenter hosts but more importantly, from the guests themselves.

From the outset we pretty much had the programme nailed, you came up with exactly the right activities and venues for the group which made the whole planning aspect so much easier. Having read much about Dubrovnik and wishing to organise a group here for a couple of years, when it finaly came to fruition it did not disappoint. Everyone was really supprised how lovely the city and the surroundings were; how hospitable and friendly the locals and staff; no one had ever thought of Dubrovnik being this beautiful. But this is exactly what an incentive should be all about - offering new experiences to people and taking them to places they would never normally think of travelling to. Must admit it does get harder as each year goes by as people travel so much anyway - but have to say that Dubrovnik came up trumps.

The dining venues were excellent, just a shame that East West did not inspire with the food, but as we know, that was as exception of the rule. Nautica and Konavoski Dvori were excellent - the food, service and settings were fantastic. For everyone - myself and Rosie included the highlight of the programme was the Boat trip, the food on board excellentand the beach gamesfun and everyone loved the walk back to the port - an unexpected but very pleasent deviation to the itinerary!

Zeljko and Danieladeserve a special mention - their enthusiasm, professionalism and care knew no bounds and they really are a great asset to you and your company; please pass on my thanks to them both.

Maro, it was a real pleasure working with you and I very much appreciated all your help and efforts on this programme; please pass on my thanks to everyone involved in making this trip such a great success. As we know these programmes are a result of pure teamwork - everyone has an equally important part to play and it showed - it was a great success. I very much hope to return to Dubrovnik and Croatia with other groups and to work with you; it really is a fabulous destination with a great DMC too!

With kindest regards,

Claire Winter / Director
Métier Events Limited

Dear Sir or Madam,
I recently visited Dubrovnik, and one of the highlights of my trip was a tour of the Jewish Quarter, led by Zorica Peric.  She was so knowledgeable and so personable, and really drew me in to the whole experience.  I really hope that many other tourists will be able to benefit from walks around your beautiful city with Zorica as their excellent guide.
Sincerely,
Judith Wasow

Dear Maro,

Below, my clients letter (with English translation in green)

“Bravo!”  and thank you so much for your professional and friendly cooperation.
Very Best and I hope we can work together again another time

Sophie
L'Echappée Bleue

Bonsoir Madame,
Good evening Madame, 

Un bilan rapide :
A quick report

Nous avons tous été ravis.
We are all delighted

TB hotel, bien situé à 15 mn à pied de la vieille ville.
Bonne restauration ( poisson du soir un peu décevant )
Bon service ..., belles chambres avec vue sur mer
Piscine , sauna , massages ....TB
A conseiller

Very good hotel located 15mn walk away from old City
Good food (fish at diner a little deceiving)
Good service…, good rooms with sea views
Swimming-pool, sauna, massages, … Very good
To be suggested to others

Guide = très bien , très cultivé , parlant très bien français
Guide = Very good, very educated, very good French speaking, always pleasant and smiling

Bateau = bien
Boat = good

Programmes vers les iles =  T bien
Program in islands = Very good

Bonne table à Lopud
Good restaurant in Lopud

Nautica = TB table et service ( en français )
Nautica = Very good food and service (in French)

Bon programme du dimanche matin.
Good program on Sunday morning

Grande ponctualité des cars ....
Buses always on time

Le correspondant local (Maro) = efficace et présent
Local correspondant  (Maro) = efficient and present all time

Bref : un très bon séjour en tous points.
In a word : a very good journey at all points

Bravo !
Bravo

Avec mes sentiments les meilleurs
With my best regards

A. de Barmon (BIENVENUE)

Hi guys,

On behalf of the Norwegians who was part of the Dubrovnik trip (Koskenkorva Brand Promotion 28th to 30th of June 2009): Thank you for a fantastic experience!
Our customers was really impressed. And with the weather on our side as well; everything was perfect. This will be a great chance for us to build a closer relationship with our contacts and hopefully this will help us succeed in the Norwegian market!
A good summer to you all!

Best Regards

Rino Prent
Brand Manager Spirits

it is difficult to find the rightl words to express our thanks and deep appreciation for all that you have done for us and our group.

You have made this a memorable experience and much easier for Julie and myself. The hospitality you have shown our group is exceptional. We wish you all success with your company and we sincerely hope to see you soon - either on your side of the ocean or ours.

Untill then,

Julie and Bernadette

Julie A. White
Vice President, Sales and Marketing
Planning Partners International, LLC

Dear Maro,

I want to thank you for all your professional help in the planning and implementation of our tours for the organization.  Both the Wednesday and Thursday tours were far more than I had anticipated and I know our members gained a much greater indepth of understanding about the cultural, political and economical aspects of your beautiful country. Both of our guides were outstanding and their breadth of knowledge, which was shared, was appreciated by all...

Liz Cole
Executive Director
International Council of Fine Arts Deans

Hello Maro

I just wanted to contact you with regards to my Regency Tours group who travelled last week.

I wanted to say a BIG thank you for all your help with this tour, you made my job so much easier!!!!!

I was very impressed with your service and so was the group!!! They called me yesterday when they arrived home to praise the holiday. They all had a FANTASTIC time. They were very impressed with the hotel, food and all of the excursions. They also advised me you went to see them in person which I am, and they were very grateful for. They really did enjoy themselves!!! So much so that they are re-booking for next year and I would really like to book the business through yourself.

I also have another group looking to travel to Dubrovnik next year so again we will be contacting you shortly for quotes etc.

Again I would just like to take this opportunity to thank you for everything you done and I look forward to working with you a lot more in the future!!!!

Kind Regards

Claire Cole
Senior Operations Co-Ordinator
Albatross Travel Group Ltd

Dear Mr. Carevic,

Thank you very much for your cooperation during this year 2006 with us. All was perfect and the services received were excellent. My personal congratulations.

Nacho Martín
Eurovacances

Maja,

Our visit to Croatia was spectacular! All the arrangements that you made were great and we have come away with a desire to come back soon! Thanks for your care in setting things up and also following up with Mario on details as the trip unfolded. Thanks a lot!!

Regards,

Rick Winsor COO
Horizon Wind Energy

My dear all:

Kristina, Perica, Marija, Iris, Mario and Maro,

with all my heart I would like to thank you all very very much for ALL you have done
for my group (and me). You are all hard working people with the sense of perfectionism,
high quality and tolerance for your guests and your agents :)

Kristina - thank you for putting up with my emails, answering all my crazy questions and organizing everything superbly
Perica - thank you for puting up with my guests, closing the bills and having respect for my demanding clients
Marija - thank you for dealing with Mr. Makowka :) borrowing me your mascara and being so nice all the time
Iris - thank you for being so open, speaking French and allways being in a good mood
Mario - thank you for your time, help and dinner :)
Maro - thank you for organizing our program with a 100% precision. Not only your taxi drivers, but also your guides, and program were simply the best.

Simply said, THANK YOU all, have a great day,
(I landed in Vienna yesterday.................)

Maria :)

Mgr. Maria Čončol
Project manager
R Promotion s.r.o.,
IBM incentive group

Hello and farewell-

My time here has gone way too quickly and there is only one way to fix this problem and that is to return! There is so much more I want to see and do...

Thanks so much for your help in making my stay very enjoyable and putting me up in the lap of luxury with the amazing apartment I am staying in. There is nothing more enjoyable than coming home from a beautiful day of sightseeing and culture and entering an equally beautiful home away from home!

Thank you also to Tomo for the wonderful day touring Montenegro. Even though the rain was a "pain in the butt" the day was not lost.

Best wishes in your future endeavours - you have a great team of fresh minds and I'm certain this will bring you and your clients many rich and memorable experiences.

Your favourite Canadian client (cheeky of me huh?)

Michelle Newman

"ME were simple and easy to use. Simple and easy for me, painful and complex for them. Nothing was ever a problem and they flagged potential issues (with solutions) before I identified them.
The conference delegates assessment rated them 4.9/5.
I rate them 10/10."

Jeny Joo
Market Development Manager
SAP

“I have just received excellent feedback from Judy and the passengers of your bus trip.
They say your local knowledge, courtesy and professionalism was first class. Next time we have clients traveling to your wonderful city I will be in touch.
Thanks again!”

James Hooton
Air and Sea Department
Cruise Connections

'Would like to congratulate you on the professional manner with which everything was handled...
Thank you for all of your assistance and patience with our client event last week. The evening was a huge success and we received excellent feedback...
Thanks again for all your assistance.”

Pauline Millett
Senior Marketing Services Coordinator
Covance UK

“Vineeta & me had an excellent trip to Croatia. Thanks for all the coordination effort. We truly enjoyed your beautiful country. We thought Zagreb was different, Plitvice' was stunningly beautiful and quiet, Split was bustling, Hvar was like music and Dubrovnik, a truly beautiful masterpiece of the adriatic!
I will be interested in exploring business opportunities with you in some areas like travel consultancy...”

Arnold Britto
USA

Maro -

We just returned from our vacation and I wanted to let you know how much we enjoyed the City Walls tour with Daniella. She showed us that Dubrovnik is a beautiful and interesting city. She is very knowledgeable, friendly and really helped us enjoy the tour. Everything went smoothly, from the pickup at our ship to our return.

I will recomend your company (and Daniella) to anyone that is vacationing in your area!

Thanks again

Bruce Bogurdus

(Tour was on July 23, 2008)